Thao

• Extremely organized and detail oriented.
  

• Answers phones efficiently and professionally, 12-Line System.
  

• Filing, Faxing, Data entry, Typing 60 WPM and Photocopying documents.
  

• Experienced multitasker- expertly juggles between clients, phone calls and errands.
  

• Strong interpersonal abilities - ensures clients feel valued and comfortable.
  

• Excellent written and verbal communication skills.
  

• Able to adapt to any working environment whether working as a team or individually.
  

• Computer: Adept in Microsoft Word, Excel, Powerpoint, Outlook and using,
  

information databases such as LexisNexis and JSTOR for researching.

• Language: Fluent in English, conversationally in Vietnamese and currently learning Mandarin and Japanese.

Received calls about people's legal inquiries, documented information, discussed legal issues with lawyers, made client callbacks and appointments. Helped lawyers compile and complete cases. Filled the receptionist's role. Filled in the role of the Immigration lawyer and dealt with Vietnamese and English clients helping them complete their N-400 citizenship application. Knowledgeable in areas of immigration, social benefits, domestic violence and housing. Worked with clients in order to help them understand their problems, calm them down, and aid them in any way possible.

Made sure customers were satisfied with the food and service. Escorted customers to tables. Presented menus to customers and answered questions about menu items. Removed dishes and glasses from tables or counters, and took them to kitchen for cleaning. Served food and/or beverages to customers. Stocked service areas with supplies such as drinks, food, tableware, and linens.

Made sure customers received great service by providing a friendly environment. Greeted and acknowledged customers. Maintained awareness of promotions and advertisements, especially during Black Friday. Worked very well under pressure and with many customers. Assisted in merchandising, store maintenance and housekeeping. Processed and replenished merchandise and monitored floor stock. Aided customers in locating merchandise. Communicated customer requests to management. Any other tasks as assigned from time to time by manager.

legal, law, receptionist, administrative assistant, executive assistant, office clerk, office manager, secretary, paralegal aid